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| Singing the praises of Yellow Mountain Imports http://prod.lifein19x19.com/viewtopic.php?f=19&t=9923 |
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| Author: | DrQuantum [ Thu Feb 27, 2014 3:06 pm ] |
| Post subject: | Singing the praises of Yellow Mountain Imports |
I write to sing the praises of the customer service folks at Yellow Mountain Imports. I have purchased my go equipment from them over the past two years and I have to say their service is (in my experience) impeccable. One of the go bowls that I received from them had an unsightly stain - and they replaced that immediately, no questions asked, with no requirement that I send the bowl back to them. (so I use it for desk items) Recently (over the past three months) my 2.4" shin-kaya table board that I purchased from them in November, 2012, developed a swelling in the middle (perhaps where two pieces were joined) that was growing and becoming a little annoying and very noticeable by sight and definitely by feel). I sent pictures to them, and immediately they offered to replace the board for me if I paid to ship the original to them (even though their return policy is generally a 30-day free return with restock fee). No cost whatsoever, but the shipping (which was about $40 - well worth it to replace a $200 goban). Very pleased, and I must highly recommend them. Excellent quality (but if there is ever an issue, they will treat you well!) Todd |
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| Author: | Rowen [ Fri Feb 28, 2014 1:46 pm ] |
| Post subject: | Re: Singing the praises of Yellow Mountain Imports |
I've only used them one time and it was my first ever goban purchase. I was very happy with the quality of there customer service and the way they kept me informed when things went wrong with UPS. I look forward to my next purchase from them. |
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| Author: | Archivist [ Mon May 12, 2014 10:49 am ] |
| Post subject: | Re: Singing the praises of Yellow Mountain Imports |
I'll throw my weight behind your praise and add to the choir. I've had only good experiences in all my dealings with YMI. Truly a customer service model for the ages. They are excellent at exceeding service expectations. |
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| Author: | Bonobo [ Mon May 12, 2014 11:30 am ] |
| Post subject: | Re: Singing the praises of Yellow Mountain Imports |
How very nice of y’all to post positive reports ♥ too often we tend to remark only on negative things, and the good ones we take for granted. |
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| Author: | gomeditate [ Mon Jun 09, 2014 8:02 am ] |
| Post subject: | Re: Singing the praises of Yellow Mountain Imports |
I'm with you guys. I love YMI, and never hesitate to do business with them! Always great service. |
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| Author: | dracflamloc [ Mon Jun 09, 2014 12:09 pm ] |
| Post subject: | Re: Singing the praises of Yellow Mountain Imports |
Agreed, I've had just had a great experience with them |
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| Author: | Aidoneus [ Wed Jun 11, 2014 2:52 pm ] |
| Post subject: | Re: Singing the praises of Yellow Mountain Imports |
I am another perfectly satisfied customer. |
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